Most Common Questions About Real Estate Transaction Coordination | FAQs
What kind of agents work with Close Concierge?
Our standard customer closes a minimum of three transactions per month
Why do agents hire Close Concierge?
Agents hire Close Concierge to save time so they can focus on growing their business. By having a dedicated Close Concierge handling their files from contract-to-close, agents can instead dedicate time to prospecting and getting more deals under contract.
How much time savings can I expect?
An agent will save approximately 15 hours of work per transaction by working with Close Concierge.
How can I know you will do the job the right way?
Our single most important company objective is to be the number one customer service company, regardless of industry. We are inspired by companies like the Ritz Carlton and view their service levels as competition to our own. We don’t achieve our goal of being the best customer service organization by making mistakes. That’s why you can be assured that Close Concierge only hires the absolute best, pays significantly more than the market rate, and shares profit equally amongst our team.
Is Close Concierge right for my business?
Not every agent is a good fit for Close Concierge, and Close Concierge is not a good fit for every agent. Agents that close more than three transactions a month will see the most significant ROI from the time saved.
Why Close Concierge instead of a full-time TC? Or another company? Or a freelancer?
Close Concierge is dedicated exclusively to servicing your transaction needs, and in doing so, providing the number one customer service experience. Our customers experience a white-glove, concierge level service that protects your time and your commission paycheck
How do we get started?
Getting started is simple. Simply schedule a meeting with our team down below. Then, you’ll receive a detailed questionnaire to ensure we customize our process to your business. We’ll ask everything you’d imagine (who your favorite inspector is), everything you might not (how you prefer handling utility transfer to/from your client’s name), and everything you need as a top agent (what your Starbucks order is)
Do I get a dedicated Close Concierge?
Absolutely. You will have a designated Close Concierge who will stay with you while your business continues to grow. While other TC companies use 1099 contractors, our employees are full-time & make above-average salaries for the industry. That means our employee retention is second-to-none, enabling you to have the same Close Concierge for years longer than another company.
How do I submit new files?
We’ll provide you a link for sending us any new contracts. All we need is two minutes of your time, what inspections you have planned, and the fully-executed contract. We can typically find everything else we need within the contract.
What do I do once a file is submitted?
Once submitted, we’ll take it from there and provide you regular updates. You can focus on your next deal, and we’ll focus on this one. Our job is to protect your paycheck and make sure each deal we work on ends up closing.
Do you work nights & weekends?
Absolutely-and we’re unique in that. Most TC’s and companies do not. We recognize that most real estate happens at night and on weekends. So, we’re available when you need us.
How much is a Close Concierge?
Pricing is straightforward: $1,000 a month per agent. Fees, upcharges, or upsells are entirely against our objective of being the number one customer service company, regardless of industry.
Why is it a monthly fee?
We’ve found from talking with hundreds of agents that a flat monthly fee is a better experience for agents than a per-transaction charge.
Is Close Concierge a good investment?
We built an ROI calculator on our pricing page (click HERE) to view. We’ve found the average agent on Close Concierge will receive an ROI of >500% by working with Close Concierge.
Is there a long-term commitment to working with Close Concierge?
Absolutely not. Agents can start and stop working with Close Concierge whenever they like.
Have more questions?
Schedule time to meet with our CEO, Sean, to go over any questions you may have about Close Concierge, Transaction Coordination, or working together to help grow your business and increase your efficiency.