A strong real estate transaction coordinator can be a complete game-changer for your business & allow you to thrive, despite the competitive climate in real estate. In fact, real estate agents with TC’s almost always close more transactions than real estate agents without. The reason why is simple: a good TC will simply handle the closing process on the agent’s behalf.
Why it matters: A TC exists to make your life simpler. Anything less than a phenomenal customer experience does not accomplish this goal. Secondly, TC’s will end up communicating with your clients throughout the transaction. As such, leading customer service is expected.
The solution: Hire a TC from a company like Close Concierge that has the explicit goal of being the number one customer service company in the world, regardless of industry. We study companies like the Ritz Carlton and Chanel to model our own service off of theirs.
Why it matters: Real estate transactions involve legal contracts and the transfer of assets worth thousands, if not millions, of dollars. The best transaction coordinator has this experience.
Why it matters: Your business is unique and your market is unique as well. As such, working with a different transaction coordinator for every transaction will complicate your business.
The solution: Work with TC or a company that is dedicated to you and will always be the one to work on your real estate transactions. Further, look for a company that keeps their transaction coordinators for years (see full-time with benefits section).
Why it matters: Many transaction coordinators and companies proudly advertise that they only work 9-4 and won’t return calls or emails at night or on the weekend. However, as any top realtor will know, nights and weekends are incredibly important times to be working within real estate.
The solution: Work with a real estate Transaction Coordinator or company who is available at nights and weekends. Close Concierge, for example, is the only company that advertises that we work at nights and weekends. We’re there for agents when agents need us.
Why it matters: Most transaction coordination companies only hire TC’s as 1099 employees with no benefits, like health care. This results in other companies struggling to attract the top talent & struggling to retain this talent. Often, it means agents who work with other companies will work with multiple transaction coordinators each year as their TC’s leave the company.
The solution: Close Concierge pays significantly more than market salary, provide fantastic benefits, and share profit between all employees. It enables us to attract the best, and ensure you get to work with the best.
One item you might be surprised to see not included in that list is a license. In fact, most transaction coordinators do not have a real estate license.
The items a transaction coordinator cannot do are items that agents would prefer to do themselves. Said plainly, a transaction coordinator cannot legally advise a client on what to do.
Updated February 2022
Updated February 2022